Refund and Return Policy

Refund and Return Policy for SHOPVIAAA

Effective Date: March 16, 2026

At SHOPVIAAA, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with our hassle-free return and refund policy.

1. Return Period

You have 10 days from the date of delivery to return eligible products. Returns requested after 10 days will not be accepted.

2. How to Return a Product

Follow these simple steps:

  1. Contact our customer support at support@shopviaaa.shop with your order number
  2. Provide the reason for return and photos if applicable
  3. Pack the product securely in its original packaging with all tags intact
  4. Our team will arrange pickup or provide return shipping instructions
  5. Once we receive and inspect the product, your refund will be processed

3. Refund Options

You can choose how you'd like to receive your refund:

  • Bank Account: Direct transfer to your bank account (7-10 working days)
  • Digital Wallet: Instant refund to UPI/Paytm/PhonePe (3-5 working days)
  • Store Credit: Immediate credit to use on your next purchase

4. Refund Timeline

After we receive your returned product:

  • Inspection: 2-3 business days
  • Refund processing: 7-10 working days (depending on your chosen method)

5. Product Condition for Returns

To be eligible for a return, products must be:

  • In original condition with all tags attached
  • Unused and unworn
  • In original packaging
  • With all accessories and free gifts (if any)

6. Non-Returnable Items

The following items CANNOT be returned:

  • Cosmetics & Personal Care: For hygiene reasons
  • Damaged Products: Items damaged by customer misuse
  • Seal Opened Items: Products with broken seals or packaging
  • White/Light Colored Clothing: Due to stain and hygiene concerns
  • Undergarments & Innerwear: For hygiene reasons
  • Customized/Personalized Products: Made specifically for you
  • Sale/Clearance Items: Unless defective

7. Exchange Policy

We offer exchanges for:

  • Wrong size or color (subject to availability)
  • Defective or damaged products received

Contact us within 10 days to request an exchange.

8. Cancellation Policy

You can cancel your order:

  • Before Dispatch: Full refund, no questions asked
  • After Dispatch: Return policy applies once delivered

To cancel, contact us immediately at support@shopviaaa.shop

9. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide photos/videos of the damage
  • We'll arrange immediate replacement or full refund

10. Contact Us

For any return or refund queries, reach out to us:

Email: yaami3006@gmail.com
Website: shopviaaa.shop

We're committed to making your shopping experience smooth and satisfying!

Last updated: March 16, 2026